There are so many ways for a business to communicate and collaborate, both internally and externally. But how do you cut down the cost of communications without affecting performance?
You can! Phone calls, video conferencing, voicemail, instant messaging – consolidate them, connect your people better and cut down on operational costs.
Extend the same perks to your new help desk or contact centre. Get a complete solution in a box with the Cisco Contact Centre Express add-on: simple, cost-effective, and yet customisable to your needs.
Put all communication channels on one scalable platform
Facilitate ‘anywhere, anytime’ work and collaboration
Reduce the need to travel, and save time and costs
Your customers’ experience with your enterprise, is a top indicator of strategic performance. However, their needs are evolving quickly along with technological advancements.
To keep your service levels on par with their expectations, you need a scalable platform that not just supports, but also provides that support across multiple channels—like voice, video, email, SMS, social media and more.
Allowing your customers the option of reaching you on their own terms dramatically increases their satisfaction, which in turn will have a positive impact on your bottom-line.
Integrated contact centre and back-end office environments
Seamless user journey across multiple digital channels
Minimised waiting time via intelligent call routing using caller data